Legal
Refund Policy
When you can get your money back, how cancellation works and what happens to credits.
Last updated Oct 25, 2026
Cancel any time
You can cancel a monthly plan in one click from your account. The plan stays active until the end of the period you paid for and is not renewed. Credits from the current period stay usable until it ends.
14-day refund on unused purchases
Within 14 days of a first purchase or a renewal, you can ask for a full refund of that payment if none of the credits from that payment have been used. Email support@isthisai.pro from your account email with the date of the payment. Refunds go back to the original payment method; your bank or PayPal may take a few days to show them.
Credits you have used
Checks start immediately. When you buy, you agree that the service begins at once and, if you are in the EU or UK, that you lose your 14-day right of withdrawal for the credits you use. Used credits are not refunded, except where the law requires it.
Failed checks
You never pay for a check that does not produce a usable report. Credits are reserved when a check starts and return automatically if the detector fails or cannot read your input. You do not need to ask.
Billing mistakes
If you were charged twice or charged by mistake, contact us at any time and we will refund the incorrect amount in full.
Your legal rights
Nothing in this policy limits the rights you have under the consumer law of the country where you live.